We're here to help. The fastest way to reach us is right inside the app, but you can also message us below or by email.
Open ZenGen → Profile → Feedback, Help & Support. Messages there are tied to your account, so we can resolve issues fastest and reply inside the app.
Prefer email? Write to support@zengen.app and include your account email and a short description of the issue.
Make sure you're signed in with the same Apple ID used to purchase. In ZenGen, open Profile → Billing → Manage Subscription, or tap Restore on the upgrade screen. If you just subscribed, fully close and reopen the app so it can re-check your entitlement.
ZenGen Premium is a monthly auto-renewing subscription billed through your Apple ID. If you cancel, you keep Premium until the end of the current billing period — it doesn't end immediately. You can cancel anytime from Profile → Billing → Revert to Free, or in your Apple ID subscription settings.
Check that your device isn't on silent/Do Not Disturb, your volume is up, and you've allowed microphone access (Settings → ZenGen). If audio stops when your screen locks, make sure ZenGen has permission to play in the background.
Streaks continue when you meditate on consecutive days. Missing a day resets the streak unless you have a Streak Freeze available (Premium). You can buy Streak Freezes from your Profile.
The free tier includes one session per day. Premium unlocks up to 15 minutes per day across multiple sessions, audio replay, and AI Journey insights. Limits reset at midnight in your local time.
ZenGen uses Sign in with Apple. If you're stuck, check your internet connection and that you're signed into iCloud, then try again. Still stuck? Message us below.
In ZenGen, go to Profile → Delete Account. This permanently removes your account and all associated data from our servers within 30 days. You can also email us to request deletion.
Can't find what you need above? Send us a note and we'll get back to you by email.
ZenGen is a general wellness app and is not a medical service. If you are experiencing a mental health emergency, contact your local emergency services or a crisis line (in the US, call or text 988).